Butived Website Refund and Returns Policy

Last Updated: [13/01/2024]

1. Returns and Exchanges

1.1. We want you to be completely satisfied with your purchase from Butived. If for any reason you are not satisfied, you may return the item within [24] Hour from the date of purchase for a refund or exchange.

1.2. To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.

2. How to Initiate a Return or Exchange

2.1. Please contact our customer service team at [support@butived.com] to initiate a return or exchange. Provide your order number, the reason for the return, and any relevant details.

2.2. Our customer service team will provide you with instructions on how to return the item.

3. Refunds

3.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.2. If your return is approved, the refund will be processed, and a credit will be applied to your original method of payment within [9] business days.

3.3. If you haven’t received a refund after the specified period, please contact us at [support@butived.com].

4. Exchanges

4.1. If you need to exchange an item, please contact our customer service team at [insert contact email]. We will provide you with instructions on how to proceed with the exchange.

4.2. Once the exchanged item is received and inspected, we will send you a notification of the approval or rejection of the exchange.

5. Shipping Costs

5.1. Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

5.2. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact us immediately at [insert contact email]. We will work with you to resolve the issue and provide instructions on returning the item.

7. Late or Missing Refunds

7.1. If you haven’t received a refund within the specified period, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.

7.2. If you’ve done all of this and still have not received your refund, please contact us at [support@butived.com].

8. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [support@butived.com].

By making a purchase on our website, you acknowledge that you have read, understood, and agree to our Refund and Returns Policy.